We handle patient calls, appointments, and patient messages calmly. We keep your clinic organized and support patients so your staff can focus on care and needs.
Agents in USA, Canada, UK, Australia, UAE
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Digitech Outsourcing Solution helps clinics handle the constant flow of patient calls and admin tasks that often slow teams down.
Our virtual reception service handles patient calls, messages, scheduling, and basic admin tasks in real time, just like an in-clinic receptionist would, but without the gaps or delays.
We handle the administrative side (no clinical advice), so your staff can focus on actual care.
While doing so, we follow your workflows, your scripts, and your scheduling system, so everything stays consistent for patients.
It is simple, careful support to keep your clinic running smoothly every day.
Digitech Outsourcing Solution’s virtual reception team handles patient calls, emails, scheduling, and admin work so your staff can focus on their duties.
We pick up every patient call with a calm, friendly, and empathetic tone. We ensure patients feel heard and valued from the first “hello.”
We quickly understand why patients are calling (whether to book a new appointment, reschedule, follow up, or get general information) to direct them properly.
When an immediate solution isn’t possible, we take clear notes with all important details, so the right staff member can follow up without confusion.
We follow your SOPs to ensure calls and messages reach the correct department or staff member every time, which reduces errors and delays.
We schedule new patient visits, follow-ups, and basic procedures directly into your system, keeping your calendar organized and preventing double bookings.
If a patient needs to change or cancel, we handle it quickly and accurately, updating your system and confirming with the patient according to your policy.
We send appointment confirmations and simple pre-visit instructions, such as what documents to bring or preparation steps, so patients arrive prepared and on time.
We record any special needs or preferences, like language assistance or mobility support, ensuring staff are informed and patient experience is smooth.
We help patients understand their medical bills clearly, answering questions in a simple, non-technical way, so confusion and follow-up calls are minimized.
We respond to basic patient emails using your templates and guidelines, handling questions, confirmations, and requests quickly but with a friendly tone.
Check and confirm documents patients submit, such as IDs, insurance papers, or referrals. We ensure everything needed for appointments or procedures is complete.
We keep detailed records of every patient interaction, so in-office staff can see what was discussed, follow up efficiently, and avoid repeating steps.
Digitech Outsourcing Solution manages all patient communication channels for clinics and hospitals to make daily support easier with organized calls, clear emails, and fast live chat help.
We manage all customer emails for eCommerce brands. Handle order inquiries, returns, refunds, and product questions in a polite and clear manner.
Our team responds to live chat messages on websites and apps. We provide instant order updates, product guidance and troubleshooting, and so on.
We answer customer calls professionally, handle questions from both existing and new customers. We also conduct outbound calls for follow-ups.
Manage messages and comments on Instagram, Facebook, and other social channels. Respond to customer questions, complaints, and product inquiries.
We offer you the support qualities your clinic has been missing, but are key to optimize patient communication and run your front desk effortlessly.
A healthcare virtual receptionist is a trained team that handles patient calls, messages, scheduling, and basic admin tasks remotely.
We manage calls, appointments, emails, and reminders so your staff can focus on patient care without getting overwhelmed.
Yes. We respond to patient emails and live chat inquiries clearly and quickly, helping with questions and confirmations.
We follow strict guidelines, using secure systems and only sharing information with authorized staff to keep your patient data safe.
Yes. We explain medical bills in simple language, helping patients understand charges while keeping your staff informed.
Yes. We work according to your scripts, processes, and scheduling system to maintain consistency for patients.
Yes. We can assist patients in multiple languages (especially for email and chat support).
We maintain detailed logs of every call, email, and chat, so your staff can review interactions and follow up easily.
18585 Coastal Hwy Unit 10 PMB 2030 Rehoboth Beach, Delaware, 19971, USA
+1 (888) 449-8450
sales@dos.support